Introduction
As we all know, privacy goes hand in hand with sensitivity. We, here at Allday in Africa Limited, understand how important your private information is to you. Since we understand how sensitive one can be with information, we take privacy very seriously and are committed to protecting your personal information. Our Privacy Notice explains how we collect, use and share personal information in the course of our business activities. So as to serve you better and help find what you are in search of, the information has been divided into several sections. You will be able to find information about who we are and what our privacy policy mean to you.
Who We Are
Allday in Africa Limited is an International Tour Operator based in Africa. It is registered with certificate of incorporation of a company no. 138856968 under the laws of United Republic of Tanzania with its principal place of Business at Sokoine City Centre Street Arusha and with postal address P. O. Box 1401 Arusha, Tanzania. The Privacy Notice in this section is solely for our website: www.alldayinafrica.com except where you are notified of another privacy notice by another specific entity from us who will be collecting your personal information.
Changes and Updates
This privacy notice can be changed, amended, or updated to meet the recent demand of our legal requirements and the way our business requires to be operated. In the case of an update or change to the policy, a notification will be placed on this webpage. We, therefore, advise you to be checking this privacy notice on a regular basis. In the rare case of major changes that will definitely require your attention, an email will be sent to you.
Receiving Your Personal Information
Allday in Africa Limited will be the only entity responsible in collecting information from or about you. Where this Privacy Notice does not address the collection and use of personal information, the privacy notice made available when your personal information is collected will apply. Providing your information is not mandatory but it is required in order for us to serve you better, that is, being able to provide all the necessary products and services to you. In some occasions, information is required as per the laws of the country we are offering you a tour to; therefore, you might be refused travel if you do not provide your personal information. This Privacy Notice applies even if you have purchased your travel or other products or services via a third party (such as a travel agents, aggregator sites or holiday companies). These third parties may also have their own privacy policies that apply when they collect information from or about you.
What we take from you whilst making an online booking
When booking a safari tour, beach holiday or a mountain climb online via our website, we shall collect, process and use personal information so that we can deal with all aspects of your booking.
The types of personal information we shall collect from you include: –
• First name
• Last name
• Date of Birth
• Nationality
• Passport Details
• Email address
• Phone number
• Address of residence
• City of residence
• State / Province / Region of residence
• Zip / Postal code
• Country of residence
• Emergency contact
• Booking reference
• Special requirements
• Payment card details
This personal information collected will be used to: –
• Make sure our agreement with you is fulfilled and / or your booking or intended booking is dealt with, including processing your booking, sending you your itinerary or other details relating to your booking, or contacting you if there is a problem with your booking. This includes sending you a service message to inform you when your booking has not been completed
• Update you on changes to your tour itinerary, that is, if there is a change on the tour or start timings, pick-up and drop off or any issue that is of concern.
• Be able to handle your wilder travel products and services that include when booking for extra activities whilst in a safari such as Balloon packages, adding extensions to an already paid for tour and all the necessaries you may need in your accommodation so as to serve you better to avoid any disruption can be minimised and this applies to al bookings including those from a third party platform.
• Process payments for your booking, fulfil requests for refunds and for accounting or audit purposes
• Personalise the service and offers you receive when you sign up to get updates and more thoughtful thoughts to your inbox. Being aware of previous travel experiences, transactions or preferences is what is going to help us do this. We will also be tailoring the way we provide our products or services to you based on your preferences and profile.
• Personalise the look and feel of our Platforms and communications with you in order as to align with preferences we have previously received from you or inferred from your use of our Platforms, market research, your interactions with us on social media and previous transactions. The details on how we use your personal information for marketing purposes, profiling and analytics are clearly stated below
• Provide the most helpful format and content by using location data received from our Platforms provided that you have enabled location services on your device.
• Communicate with our ground staff, operations team, driver guides and tour leaders, accommodation providers and other parties that are part of your journey regarding your experience, preferences, compliments or complaints
• Improve the products and services we offer or help us to create new ones
• Conduct customer satisfaction surveys so that we can obtain a better understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys we may collect personal information from you relating to your thoughts / comments about your experience with us
• Work with social media providers to provide you with advertisements within those platforms. The details on How we use your personal information for marketing purposes, profiling and analytics are clearly stated below
• Manage our business such as for systems testing, IT maintenance or development training, benchmarking and performance measurement
• Use in connection with your online account. The details on Personal information we collect and use if you register an online account with us or register for one of our loyalty schemes are clearly stated below: –
NOTE:
If required to provide special personal information such as details about your health or medical condition, and your religion (only applies for religious trips), the personal information collected will be used to: –
• Determine your fitness to travel. This includes for any pre-existing medical condition that is important for us to know during your tour
• Provide you with special assistance. This includes the supply of wheel chairs and oxygen tanks.
• Fulfil special dietary requirements you tell us about
• Determine your eligibility for special religious activities
• Address a security or medical incident
• Comply with legal or regulatory requirements
Allday in Africa Limited will only use your special personal information (which is rarely asked for) to assist you during your tour with us. We also share this information with third parties such as our accommodation providers and official representatives only. In the case when prompt to provide us with special categories of personal information, you agree that you have voluntarily provided such information, and you consent for us to use that information for the purposes for which it was collected.
Helping someone make a booking?
When helping another person make a booking, make sure you have consent before doing so. Making a booking of another person is an agreement between you and that person so make sure you have consent to make the booking and share their details with us (as anticipated by this Privacy Notice), which we will assume that you have done prior to making the booking. Allday in Africa Limited will assume you are allowed to represent that person during the booking process, which means that you will need to provide us with the information required in making a booking. The personal information collected remains the same, only that you will need to explain to that person how we will use their personal information as set out in this Privacy Notice. Where required by local laws, we would advise you to keep a record of their agreement and provide them with a copy of, or link to, this Privacy Notice. Each person in a booking will be able to view the phone number and/or email of the other person(s) in a booking and update such information. Any operational messages sent to one member of a booking will also be sent to the person representing in making the booking.
Do we monitor Third Party Websites?
If you are redirected to us by an external website or application, we recommend you check their own privacy policy. Allday in Africa Limited shall not be responsible for information provided to any site other than our own: alldayinafrica.com
What we take from you if you register an online account with us
The types of personal information we shall collect from you include: –
• First name
• Last name
• Date of Birth
• Nationality
• Passport Details
• Email address
• Phone number
• Address of residence
• City of residence
• State / Province / Region of residence
• Zip / Postal code
• Country of residence
• Emergency contact
• Booking reference
• Special requirements
When you register for an online account, you will be asked to confirm that you agree to our Terms and Conditions and our Privacy Policy. Your information will be used to: –
• Manage the online account in accordance with our terms and conditions
• Personalise the service and offers you receive when you sign up to get updates and more thoughtful thoughts to your inbox. Being aware of previous travel experiences, transactions or preferences is what is going to help us do this. We will also be tailoring the way we provide our products or services to you based on your preferences and profile.
• Provide you with medical information in connection with your travel
• Determine how many times you have made a booking with us and reward you accordingly
• Provide insights about travel behaviours (such as the industries and companies using our services for business travel) in order to provide industry or company specific offers
• Notify you of our latest offer and discounts.
• Authenticate log-ins to your online account or loyalty scheme and detect and prevent fraud in connection with your online account or loyalty scheme
What we take from you if you have any queries about any of our products or services
For us to respond or provide you with the best assistance when you have any queries about any of our products or services, compliments or complaints, or any kind of request, the following information may need to be collected: –
• First name
• Last name
• Date of Birth
• Nationality
• Passport Details
• Email address
• Phone number
• Address of residence
• City of residence
• Booking Reference
• Death, marriage or other legal certificate or power of attorney (if you are representing someone)
Depending on the nature of your query, we may need to collect more personal information from you so that we can properly understand the nature of your query or request. We also keep a record of the communications we have with you including call recordings so that we can monitor and improve the quality of our customer support services, comply with relevant legal obligations and to make and defend claims. In each case, we do so in compliance with applicable laws. This information collected will be used to: –
• Address your inquiry or any other interaction with us as efficiently as possible
• Analyse the types of inquiries received to improve our products and services and interactions with our customers
• Authenticate and verify your identity such as when you call us or email for us
• Manage any claims you make for compensation or otherwise
What we take from you to use in the event of an emergency
The types of personal information we shall collect from you include: –
• First name
• Last name
• Date of Birth
• Nationality
• Passport Details
• Email address
• Phone number
• Address of residence
• City of residence
• State / Province / Region of residence
• Zip / Postal code
• Country of residence
• Emergency contact
• Booking reference
• Special requirements
• Insurance details
In the very unlikely situation of an emergency on your medical condition during your tour, special information may be required as well. We will also collect information about your religion in order to fulfil your request to accommodate your religious beliefs. Details on how we use special information are mentioned above.
Your information will be used to: –
• Provide you with ground medical support
• Provide accurate and updated information to persons directly affected by an emergency such as your next of kin and other relatives
• Provide information to emergency services, hospitals and clinics if you are admitted to them on your medical condition
• Communicate to embassies and consulates regarding their citizens
• Arrange a hotel booking in the event re-accommodation is necessary
What we take from you when you use our Platforms
Our website uses cookies. Please visit our cookie policy to understand what a cookie is and how we use them in order to ensure your customer experience meets expectations and to identify errors or issues.
What we take from you for compliance, crime detection, legal, regulatory and and prevention purposes
Your personal information is processed so that it can meet our legal, compliance and regulatory obligations, for legal purposes, such as: –
• To respond to a valid legal subpoena, claim, summons or regulatory order, and
• To protect our property, rights and interests as well as the property, rights and interest of other persons.
Your personal information is also processed for crime prevention and detection purposes, including the prevention of fraud for online payments, for identity verification, for credit checking and credit scoring purposes and accounting or audit purposes.
What we take from you from third parties you have given consent
The third parties you have given consent to will provide us with your personal information such as: –
• Travel agent or another person making a booking on your behalf
• Your travel companion
• Your travel coordinator
• Co-branded credit card partners
• Social media and other digital platforms
This information is combined with information collected directly from you and used in accordance to the policy as stated above.
What we take from you when you are making a payment on our website
When making a payment in our website, we only collect: –
• Your full name
• Contact information
• Card number
• Card issuer
• Cardholder’s permanent address
• Expiry date
• CVC code
This information collected depends mainly on the payment method you use and who your provider is. We may ask you if you want to remember your details for future use (this is optional).
NOTE:
If you use card details that do not match the details of your booking, that is, if the card’s name is different from your booking name, you may be asked to provide proof or authorisation of using someone else’s card.
What happens after your data is stored?
Allday in Africa Limited will keep your personal data and use it only for the purpose acknowledged by you when collecting and for as long as it is still reasonably necessary. This includes for the use of managing and handling your bookings, and to also provide the best products and services for you. When it is no longer required, all data stored is disposed of in a secure manner.
In some circumstances, Allday in Africa Limited may store your personal information for longer periods of time, for example, where we are required to do so in accordance with legal, regulatory, tax, or accounting requirements, so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
If you require further information about how we retain particular information please contact us.
WHAT ARE YOUR RIGHTS?
- As our customer, you are legally allowed to: –
At any time, access your personal information saved in our database
It is your right to ask us, at anytime, to provide you with a copy of your personal information that we hold and you have the right to be informed of: the source of your personal information; the purposes, legal basis and methods of processing; the data controller’s identity; and the entities or categories of entities to whom your personal information may be transferred. - Modify or delete your personal information saved in our database
It is your right to ask us, at anytime, to modify if your personal information is not accurate. Before this is done, you may be asked to provide extra information for us to verify your case. In the case where you ask us to delete your personal information, we may only do so if it has been processed unlawfully, it is no longer needed for the purposes for which it was collected, you have withdrawn your consent (where the data processing was based on consent), or following a successful right to object (see right to object); or the personal information must be erased for compliance with a legal obligation under European Union or Member State law to which the relevant Emirates Group entity is subject. Allday in Africa Limited may not comply with your request to delete your personal information if it is in compliance with a legal obligation; or for the establishment, exercise or defence of legal claims. - Transfer your personal information to any platform you may desire
It is your right to ask us, at anytime, to send to you your personal information in a structured machine-readable format, or have it transferred directly to another data controller. This can only be done if the processing is based on your consent or on the performance of a contract with you; and the processing is carried out by automated means. - Object to the processing of personal information. This include direct marketing
It is your right, at anytime, to object to any processing of your personal information that has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. In the case of raising an objection, Allday in Africa Limited has an opportunity to demonstrate that we have compelling legitimate interests that override your rights and freedoms. You have a right to request that we stop contacting you for marketing purposes and stop transferring your personal information to unaffiliated third parties for the purposes of direct marketing or any other purposes. If you are added to our ailing list, you can unsubscribe at anytime if you no longer with to receive our mails. - Complain and ask authority for assistance
It is your right, at anytime, to file a complaint with your local supervisory authority if you have concerns about how we are processing your personal information. Before you do that, we kindly ask you to contact us first to resolve any issues though you still have a right to proceed without contacting us.
DO YOU WANT TO CONTACT US?
If you have any questions, concerns or complaints regarding our compliance with this Privacy Notice, we encourage you to first contact us. We will investigate and attempt to resolve complaints and disputes as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
In the case where you would like to access any of the rights stated above, please be ready to provide additional personal information for identity verification and security. You may do so by sending us a letter through a postal address: –
ALLDAY IN AFRICA LIMITED
P. O. Box 1401
Arusha
Tanzania
Allday in Africa has the right to ask you for a fee where permitted by law, in order to process requests that are in excess and unfounded.
